Troubleshooting

Quick fixes for the most common connection problems.

407 Proxy Authentication Required

Your username or password is stale or invalid. Re-check the pair on your plan's page in the dashboard, and regenerate the credentials if they don't match. Update every client after regenerating. See Authentication.

Connection timeout

The client can't reach the gateway. Check that:

• the host matches your product's gateway (see the per-product guide),
• the port is right — 8080 by default, 30/31 for Datacenter and Shared ISP, 10507 for Unlimited Residential,
• the format is correct — http://USER:PASS@host:port or socks5://USER:PASS@host:port (Proxy formats).

Slow responses

Latency is product-dependent. Datacenter and ISP products respond fastest; Residential and Mobile trade speed for IP authenticity. If response time matters more than IP type, match your workload to a faster product — see the product guides and pricing.

IP not rotating

If you're getting the same IP repeatedly, you're likely on a sticky session. Switch to rotating for a fresh IP per request. Remember Residential Lite is rotating-only. See Rotating & sticky sessions.

Geo-targeting not working

Confirm the targeting depth you're asking for is available on your product. Residential Lite and Unlimited Residential are country-level only; Datacenter, Shared ISP, and IPv6 products are country-level (and US-only where noted). See Geo-targeting.

Still stuck? Talk to a proxy expert — support is 24/7.